About Essay

A Good English Essay

In English, there are 4 important components. They are writing, reading, speaking and listening. This passage explains more about writing, especially writing an essay. Writing is a method of representing language in visual or tactile form. Writing systems use sets of symbols to represent the sounds of speech, and may also have symbols for such things as punctuation and numerals. While an essay is an expression of one's opinion on a thing.  The essay is really very different from scientific articles or mere opinion exposure (factual statements). The combination of facts with imagination, between knowledge by making sense of the essay is different than other types of writing. An essay can have many purposes, but the basic structure is the same no matter what. You may be writing an essay to argue for a particular point of view or to explain the steps necessary to complete a task. Either way, your essay will have the same basic format. If you follow a few simple steps, you will find that the essay almost writes itself. You will be responsible only for supplying ideas, which are the important part of the essay anyway. In writing an essay, there are several important points that should be considered.

The first of writing an essay is preparation. There are several preparations in writing an essay. They are choose the question, think about what is become your own interest. Analyze the question; identify the instruction words, the topic words and phrases. Rewrite the question, after you have analyzed, you should try to rewrite it with your own word. Brainstorm, is a group creativity technique by which a group tries to find a solution for a specific problem by gathering a list of ideas spontaneously contributed by its members. Brainstorming will help you to determine how much you already know about the subject. Research, look at back to the reference material and look for the specific evidence which can be support your own ideas. Decide on the order of presentation, try to finalize the point that you ill cover and decide how you will present them. And the last one is plan. Writing a plan before starting an essay is a good idea. It can help you to formulate ideas and to ensure that the structure of your final essay is logical and appropriate to the essay title. Essay plans can also be useful, even if they are kept very brief, to remind you of important points that should be covered in your essay, as well as highlighting the final structure of your essay. This is particularly relevant to exam situations where it is all too easy to forget details if you dive straight into an essay without planning it first. Try not to put too much detail into the plans: use keywords and phrases, make notes of important references and species names that should be included in the final essay. The plan is to serve as your reminder of what will go into the final essay and in what order. Write a plan and it is should not require more than one page. There are a few simple 'rules' which can help make your essay plan easier to construct: 1. Read the essay title carefully. Read it again. Are you being asked to discuss, synthesize, explain, evaluate, and review your subject? 2. Once you have established what exactly is required of you it can help formulate your approach to the essay plan and subsequent final essay. 3. Your essay plan should have a logical order, i.e. a beginning, middle and an end. It should reflect what you would end up writing in the final essay. In other words, by looking at your plan, a lecturer should be able to clearly see the approach you are taking to address the essay title.

After doing preparation of writing, we must have essay plan. There are at least 4 steps for essay plan. They are question, introduction, body of essay and conclusion. You just write your question first before you write an introduction. Introductory paragraph is the main part of paragraph. It is always lay on the first paragraph in an essay. When you set out to write the introductory paragraph, there are a few factors to keep in mind. The more organized you can be ahead of time, the easier your article will flow in the direction you want it to. First of all, think of the entire paragraph or essay you are planning to write. It is important to ask yourself what the goal is of your writing. If you think that the reader may have a difficult understanding what point you are trying to make, the introductory paragraph can give some guidance to anyone who may struggle with your writing. What the introductory paragraph should do beyond providing a starting point to your essay is summarize the point of writing anything at all. It should also be something you can draw from when you want to write your conclusion for they often say the same things, just in a different way. An introduction usually consist of one introductory paragraph, introduces the thesis statement, contains of ideas which has beginning (general), middle (more specific) and ending sentence (focusing to the thesis statement).

After introduction paragraph is done, write the body of essay. In the body of essay there are several kinds of paragraph that is called developmental paragraph. In some developmental paragraph (2, 3, 4, or more depending on the complexity of the topic discussed). Every developmental paragraph contain a topic sentence, supporting sentences, example: fact/data,, authors/expert’s opinion, and/or details. It is possible for us to make a list the points you are going to use to support your stand, opinion, or angle. Then is writing a conclusion, that is the end of the essay. The conclusion of an essay should be the last paragraph. While a conclusion is often shorter than other paragraphs in the essay, it is very vital to the essay's success. It restates the essay's main points and tells the reader what to think or understand about the ideas presented in the essay. The function of conclusion is recaps an essay's main points. The conclusion should not repeat the ideas of the essay word-for-word; it should leave the reader with a parting word or something to think about or consider. The conclusion should be the last paragraph of an essay and should primarily drive the main point home. A good conclusion should contain of summarize of the main point and, in most cases, make some sort of judgment or comments.

After we done all of this, it is better for us to write the first draft and then revise and edit our essay. In writing the first draft, also involves three important points above, they are introduction as the main paragraph, the body of paragraph and the last is conclusion. In writing the first draft of your essay, try to get as many ideas down on paper as quickly as you can.  Don't worry about spelling or punctuation at all at this stage, just ideas.  If you change your mind about how to say something, don't stop to cross it out, just write an improved version.  You may have a lot of repetition in your first draft.  That will be fine. Remembering it just the first draft, don't worry about your introduction and try to write your first draft in the way that is easiest and most comfortable for you.

 Next step are revise and edit your essay. Revising and editing an essay takes time and concentration. Writers use several strategies to make the process run more smoothly. Knowing and trying several revisions and editing strategies can improve your own essay writing. All strategies may not work equally for everyone, but you'll eventually find what works best for you. You should to check the correct spelling, sentence structure and punctuation. And if you use the printed copy of your writing, it will helpful if you give mark corrections in a different color pen, and check the spelling, sentence structure, and punctuation as you revise. There are several instructions that should you do when revise and edit an essay. Read your essay out loud. No matter your writing skills level, you'll make mistakes. You're likely to overlook mistakes in spelling, grammar and punctuation after looking at the same essay for a long time. You are more likely to catch mistakes and ways to improve if you read it out loud. Spend some time away from your essay after you write each draft. This will give your mind time to relax after the pressure of writing. You're more likely to feel refreshed when you return to it. Keep everything you write for your essay. Use the cut-and-paste tools to move anything that seems like it doesn't fit at the moment. Although the temptation is to just delete it, you may want to incorporate a section of your essay that you didn't know you would. Ask a friend to read your essay. A point that seems clear to you may not be as clear to an outside reader. Invite your friend to ask questions about parts of your essay she/he doesn't understand. Use different colors for different main points. This is especially helpful if your essay requires research.

You have written a first draft. Then you have thought of ways to improve it. You have done the reading you needed to do to find out what you needed to know and to fill out your argument. Now you're ready to write the second draft. The second draft will be very near to the finished essay. So you will revise your first draft to turn it into the second draft. There are several type to change your first draft to be second draft, hold together the argument, argument supported by evidence, and the essay have an effective introduction and conclusion. Hold the argument, it means that maybe you might decide to move your key points around and change the structure of the essay. Argument supported by evidence, every point you make should have some evidence to support it. Maybe there's still some reading you need to do to find the evidence you need. The last one is the essay have an effective introduction and conclusion, at the last this stage, you have a good idea of what the essay as a whole will look like. So now is the time to write your introduction and your conclusion. These are much easier to write at this second stage than straight off at the start of your work on the essay.

When you've wrote on your second draft and you're satisfied with the three important points that you're nearly there. The difference between a second draft and the finished essay is Proofreading. After you done all of this writing steps, you can print and proofread your essay. Print out your essay that you have wrote, then proofread it. Proofreading is primarily about searching your writing for errors, both grammatical and typographical, before submitting your paper for an audience (a teacher, a publisher, etc.). Use this resource to help you find and fix common errors. There are several general strategies in proofreading the essay. Take a break. It will refresh your mind before you get some errors in your writing. Read aloud. Reading your essay aloud encourages you to read every little word. Get others involved. Asking a friend or your writing teacher to read your paper will let you get another perspective on your writing and a fresh reader will be able to help you catch mistakes that you might have overlooked. The last step is re-read. You have to re-read your perfect essay before you submit it to your teacher. Read through it one more time and make sure that your essay is making sense to you.

In short, if we want to write good essay we have to follow some writing rules or steps. Start from the essay preparation, essay plan, and other steps in writing essay. In preparation step of writing an essay, there are seven steps. But the most important of writing essay is relation between the thesis statement and the title of the essay. And every body of paragraph in that essay is related to the thesis statement. Besides, we have to pay attention about formatting of essay. Using basic essay structure and guidelines of using headings is also recommended.

 

 

Importance of Education

                                       

          Education serves the needs of two main groups: society and the students.  Society needs education for its proliferation.  To continue to exist and thrive, Pakistani society needs universities to educate students who can reason and make enlightened decisions regarding commerce and government. Moreover, society needs institutions to assimilate its young citizens into its values and ideologies.  This ensures “a more peaceable and uniform government. The students need institutions to teach them the knowledge and skills necessary to survive and thrive in Pakistani society.  Their education needs to help them reach their potential.  Students also need the school to provide them with a feeling of inclusion.  In other words, students need to see that they can attain their “Dream” regardless of their present status in life.

            The role of teachers is fundamental in blending the needs of society and the needs of the student.  In many ways, teachers are society ambassadors who are sent to prepare new citizens for their role in society. Teachers need to be a welcoming force that encourages students to “buy-in” to the learning process and value school’s importance in for the future of the individual.  Teachers need to be interpreters who help students understand the world and what society expects of this citizen.  Teachers become change agents who plant the ideology of prosperous“dreams” deep within the soul of the students, and then encourage their students to achieve goals and objectives in pursuit of the dream, much like the “intuitional agents”.  Teachers are also advocates for the students.  They need to understand the student, identify their learning styles, empower them to build their strengths, and work with them to overcome their deficiencies.

            Because teachers service both the society and the students, they are often challenged by conflicting needs. For teachers the most challenging question becomes “Who will I serve?”  This question becomes even more difficult when we go beyond the ideal concepts of students and society and look at the actual conditions. As we have discussed throughout our class, Pakistan is somewhat ethnically diverse. Within a single classroom there can be multiple first languages, diverse cultures and religions, multiple economic conditions, and a vast continuum of knowledge and abilities.   “No life is the same.” Hence no student is the same, which means you can’t exactly treat every student the same. To say you can fails to acknowledge individual needs. Correspondingly, society is very ambiguous.  Our political structure, our invasive popular culture, and our corporate-media strongholds send us very conflicting messages. How does a teacher prepare a student for a society that is difficult to understand?

Realistically, no teacher will ever meet the needs of everyone all the time.  I personally advocate that teachers work within the system to teach in a way that they believe will best serve the “public good.”  In other words, teaching should be a decision making process.  Teachers must rely on their reason, their experience, and their morals to best meet the needs of society and students. They need to be in tune with how their students are learning and adjusting, while being aware of what the current political-economy wants from its students even if that means dealing with “No Student Left Behind”. They must also be reflective of their effectiveness as a teacher. They should be the “life learners” and study their profession, subject matter, and their students as best they can.  To best serve their students and the society, teachers must be as effective as they can be.

I believe that one of the foundations of becoming an effective teacher is by building relationships.  In my own experience I begin this process by building rapport with my students. When I meet them, I make them feel welcome, I treat them with kindness, and I try to get to know them on a personal level.   I have found that rapport opens the lines of communication so that when learning occurs, I have the attention of the student.  A teacher who focuses on the relationship with the student, gains a means to motivate the student. If the student believes that the teacher values the student’s ability and individuality, they will be more likely to perform. When I was a student, I always put more effort into the classes of the teachers I liked and respected.  I often liked them because they talked to me, or gave me positive feedback.  In the same regard, if a teacher focuses on their relationship with a student, the teacher can better judge a student’s ability, commitment, and interest. Sometimes this means reading into body language. I was teaching a group of BBA students, and one of them was extremely reserved about volunteering to take parts in skits or answering questions.  When I started paying more attention to her physical queues I realized that she was disappointed when she did not participate.  I realized I needed to invite her to volunteer. By the end of the class she was one of the first to volunteer and chime in.  By listening to your student with ears and eyes, you can better understand and reach the student. 

Because relationships are so vital to the success of the student and the teacher, the teacher must be an approachable figure.  The student needs to feel safe going to the teacher to ask questions, reflect ideas, or just talk.  The student needs to see the teacher as a friendly and nurturing figure. “The moment a students’ mind is affected by fear, it flies instinctively away and hides itself in the deepest recesses it can find.” It is therefore advocated for teachers to be nurturers and not stringent disciplinarians. An approachable teacher is one who is diligent in remembering to “maintain or enhance the self esteem” throughout interactions with the student. In other words, even when we are giving feedback for improvement, we need to also give credit to what they did right.  If we do not, we run the risk of demoralizing and alienating our student.  We also run the risk of losing respect. 

Respect is an important concept for the teacher and the student.  Most educators would agree that when students respect their teachers and their peers, things run smoother and more time is spent on intellectual pursuits.  Some would also suggest that the teacher should be respected based on position.  Perhaps this notion of respecting authority worked forty years ago, but our culture doesn’t tend to show respect like it once did.  If society’s leaders can’t appear respectful to their peers, how can we expect our students to be respectful? If we want respectful students, we need to teach them to respect, show them how to respect. "Be the change you want to see in the world." If teachers want respect, they need to model respect.  Hence, they need to become teachers of morals by being moral teachers.

Due to conflicting religious and cultural views many will argue that institutions cannot indoctrinate students with a strict moral code. Teachers can, however, teach morality by example.  Our society has embraced the idea of work ethic.  If a teacher exemplifies this work ethic and relays how hard work has brought good things to them, students will better conceptualize what a work ethic is, see its value, and perhaps imitate the teacher.  If a student sees a teacher use multiple methods to teach concepts, students will begin to value resourcefulness.  If a teacher shows empathy toward someone with special needs or encourages the student to think about how somebody different feels, students will begin to show empathy in their interactions.

Perhaps some of the strongest moral instruction is through studying of the actual content.  Teaching is a special practice because “no other practices place both intellectual and moral development at their center in the formal and public way that teaching does. I believe that even through the pursuit of knowledge students can develop morally. Science confronts moral dilemmas such topics as cloning and stem cell research. The history of Pakistan brings other moral dilemmas such as poverty, nepotism and oppression.   Through studying these moral dilemmas, students becomes more aware of the moral the decisions that they will confront in society.  They will also learn critical thinking skills which become a powerful tool in their life in society.

The powers of the person are what education wishes to perfect. I believe we need to teach our students how to use their knowledge, their power.  We certainly need citizens who are empowered to think critically and make moral decisions.  We also need citizens to gain power by their employment.  I believe that all pursuits of knowledge are important to the growth of the individual, but I also believe that we need to show students how to apply their knowledge to enhance their employable skills.  Students need employable skills, society needs skilled workers.

Educators need to listen to the needs of society and ready their students to fill necessary roles.  For example, there is a growing shortage of medical workers.  When the baby boomers begin to need more assisted living, this shortage will increase and pose definite health risks.  Teachers have the ability and influence to encourage and prepare students to pursue business or other needed professions.  

Teachers are therefore society’s instrument in preparing its new citizens for the future.  They also play a key role in helping the student find their way in to that society.  I believe that my effectiveness in meeting the needs my students and society stems on my ability to build relationships and the self esteem of the students.  It is through my relationship that I will be able to engage them into a learning process, influence them by the quality of my character, help them to think critically and make moral and informed decisions, and prepare them for a society that needs their skills and knowledge.

Smoking is disaster

Smoking Prohibition

Many people have already tried smoking. From teenagers up to adults do smoking every time they want. But now, the government gives smoking prohibition to the society. But sometimes the societies ignore that rules. The government gives smoking prohibition for some purposes, because smoking is not good for our health because of some dangerous effects.

First bad effect of smoking is heart attack. Smoking is a hard habit to break because on a cigarette contains nicotine, which is highly addictive. A person’s risks of heart attack greatly increase with the umber of cigarettes they smoke. There is no safe amount of smoking. Smokers continue to increase their risk of heart attack as long as they smoke. People who smoke a pack of cigarette a day have more than twice the risks of heart attack than non-smokers.

The second bad effect of smoking is lung cancer. Cancer-causing agents (carcinogens) in tobacco damage important genes that control the growth of cells, causing them to grow automatically or to reproduce too rapidly. Lung cancer normally takes many years to develop. But if you stop smoking however, the risk of lung cancer decreases. Year on year, abnormal cells are replaced by normal cells. After ten years, the risk drop to a level that is one-third to one-half of the risk for people who continue smoking.

The third bad effect of smoking is impotence. A report from University of California at Irvine reviewed twenty years of studies and found that smoking tobacco causes impotence. When you smoke tobacco, you inhale hydrocarbons that damage the lining of arteries to star plaques forming in their inner linings and slow the flow of blood. Nicotine constricts arteries to make them even narrower. When your arteries leading to your heart and completely blocked, you suffer heart attack. When the arteries leading to a men’s penis are blocked, he is impotent.

Some people argue that smoking is very useful for them because it can make their body get warm. Especially for those who live in subtropical area which has cold weather, do much more smoking than those who live in tropical area. But their opinion is not totally right because if we want to make our body warm, we can do other activities, but not smoking. We can do some exercises like jogging, running. They will burn our fat and make our body sweaty and getting warm. Besides that, we can also drink warm ginger water and it is also good for our health. Therefore, we should no smoking because many disadvantages of smoking for our health.

In short, smoking never gives us some advantages because it is only damage part of our body. Moreover, it becomes the main cause of death in the world. Smoking is not only damage our heart and lung but also the other parts of our body. So we can prevent any kind of diseases by no smoking.

Telephone in Business

Telephone English

Learning how to communicate well on the telephone is one of the top priorities for many students who need to use English at work. Learning the common phrases that are used on the telephone helps students know what to expect. However, what students often need most is practice, practice, and more practice. While helpful, practicing a role-play in the classroom is not always the best way to improve telephoning skills. Telephoning requires special skills as there are a number of difficulties that arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with. This lack of visual communication often makes students, who can communicate quite successfully in other situations, nervous and thereby hinders their communicative abilities. Add to this the typical hectic pace of business communication, and you have a particularly difficult situation.

This feature includes a number of ingredients to improve telephoning skills. Included you will find specific telephoning phrases, telephoning techniques to improve confidence when telephoning and telephoning practice exercises for use with your colleagues or in the classroom.

Telephoning

You are probably used to making informal calls to family and friends. When making calls to companies, however, some special rules and conventions apply. On this page we explain how to call someone in a company that you do not know personally (the most common kind of formal call made by students) and give you some models and language that you can use.

	General rules When making a formal call, three rules should influence your choice of words: ·         Be brief. Do not waste the receiver's time. ·         Be clear. Explain the background and purpose of your call. ·         Be polite. Recognize the receiver's point of view. These rules can sometimes conflict. If you are too brief, you may confuse the receiver or appear impolite. Try to balance the three rules.
	Making a call to someone you do not know The most difficult calls to make are calls to people that you do not not know. Usually, the purpose of your call will be to make a request for information or a meeting. This kind of call can be divided into sections according to the function each serves: ·         Locate the person ·         Make request ·         Make arrangement ·         Close the call In the following examples, we will imagine that you are calling Mr. Lau to arrange a visit to his office.
	Locate the person If the person you want to speak to answers the call, this part is simple. If the receiver gives her name when he answers your call, you can skip to the next stage. If the receiver does not give his name, you can confirm that you have the right person: Hello, is that Mr. Thomas? More often the number that you have will connect you to an operator or secretary. In this case you will have to ask to speak to Mr.Thomas: Hello, I'd like to speak to Mr. Jhon, please. If Mr. Thomas is not available, you will need to find out when you can speak to him: Could you tell me when he will be available? If the person you are calling has a busy schedule, you may have to call several times. When you are finally connected, it is best to pretend that this is your first call. Do not mention how difficult it was to make contact! Sometimes, you will not know the name of the person who might be able to help you. In this case, you can state your request and then say: Could you put me through to someone who might be able to help me? Locating someone at a company can be frustrating if you are passed from person to person. Try not to let your frustration show!
	Make request Making a request involves three stages: introducing yourself, giving background, and making the request itself. Introduce yourself by giving your name and explaining who you are: I'm ...., I'm a first-year student at Hong Kong University.... If you have been given the receiver's name by someone else, you should also mention this: Mr. Chan from Eurasia Products suggested that I call you .... Give the background to your request by explaining why you are making it: I'm doing a project on work experience and I need to arrange a visit to a company in your field .... Make your request politely and clearly. Make sure that the receiver knows exactly what agreeing to your request will involve: how much of her time will it involve and what will she or her staff will have to do: I wonder if I could pay a visit to your office for an hour or so sometime in the next two weeks, to talk to one of your staff about....
	Make arrangement If the person you are calling agrees to your request, it is important to make a clear arrangement. If you are arranging a meeting, for example, arrange the time and place and make sure you know where to go and what to do when you get there. Make a note of all the information so that you do not need to call back again to find out something you have missed. If the person you are calling cannot agree to your request, he may modify it. Listen carefully and try to fit in with his schedule. If the person you are calling cannot agree to your request at all, ask if he knows someone else who can help: Do you know anyone else who might be able to help me? Whether the receiver can help you or not, thank her and close the call politely.
	Close the call As the caller, it is your job to close the call when you have got the information you need. Unless the receiver shows that he wants to talk, it is not polite to chat once your business is finished. If there is a difficult silence at the end of the call, it is probably because you are not doing your job of closing the call. You can do this by confirming the arrangement: So, I'll come to your office on Monday at 10.... thanking the receiver, Thank you very much for your help.... and saying goodbye Goodbye.... In each case, wait for the receiver's response before you go on to the next stage. Wait until you have heard the receiver say goodbye before you hang up. Close the call extracts:

Example telephone dialogues

Here are examples of typical telephoning language:

Getting through

You: "Can I speak to (Mr. Smith), please?" or "Is (Mr. Smith) there, please?"

Receptionist: "May I ask who's calling?" or "Could I have your name, please?"

You: "Yes, this is Tom McIvor speaking."

Many British people don't identify themselves when they make or receive a phone call. Even at home, they normally pick up the phone and say "Hello". But they won't be offended if you ask for their name.

Telephone Tips

1. Speak slowly and clearly

Listening to someone speaking in a second language over the telephone can be very challenging because you cannot see the person you are trying to hear. However, it may be even more difficult for the person you are talking with to understand you. You may not realize that your pronunciation isn't clear because your teacher and fellow students know and understand you. Pay special attention to your weak areas (such as "r's" and "l's" or "b's" and "v's") when you are on the phone. If you are nervous about using the phone in English, you may notice yourself speaking very quickly. Practice or write down what you are going to say and take a few deep breaths before you make a phone call.

2. Make sure you understand the other speaker
   Don't pretend to understand everything you hear over the telephone. Even native speakers ask each other to repeat and confirm information from time to time. This is especially important if you are taking a message for someone else. Learn the appropriate expressions that English speakers use when they don't hear something properly. Don't be afraid to remind the person to slow down more than once. Keep your telephone in an area that is away from other noise distractions such as a radio or television.
3. Practice with a friend
   Ask another student to practice talking on the phone with you. You might choose one night a week and take turns phoning each other at a certain time. Try to talk for at least fifteen minutes. You can talk socially, or role play different scenarios in a business environment. If you don't have access to a telephone, you can practice by setting two chairs up back to back. The most important thing about practicing telephone English is that you aren't able to see each other's mouths. It is amazing how much people lip-read without realizing.
4. Use businesses and recordings
   There are many ways to get free telephone English practice. After business hours, you can call and listen to recorded messages. Write down what you hear the first time, and then call back and check if your notes are accurate. Use the phone in your everyday life. Call for a pizza delivery instead of going out to eat. Call a salon to book a hair appointment. You can even phone the movie theatre to ask for the listings instead of using the newspaper. Some large cities have free recordings you can call for information such as your daily horoscope or the weather. (Make sure that you aren't going to get charged for these numbers first.) Some products have free phone numbers on the packaging that you can call for information. Think of a question you might want to ask and call the free number! For example, call the number on the back of the cereal box and ask for coupons. You will have to give your name and address. Make sure you have a pen handy so that you can repeat the information and check your comprehension.

5. Learn telephone etiquette (manners)
   The way that you speak to your best friend on the phone is very different to the way you should speak to someone in a business setting. Many ESL speakers make the mistake of being too direct on the telephone. It is possible that the person on the other line will think that you are being rude on purpose if you don't use formal language in certain situations. Sometimes just one word such as "could" or "may" is necessary in order to sound polite. You should use the same modals you would use in a formal "face-to-face" situation. Take the time to learn how to answer the phone and say goodbye in a polite manner, as well as all the various ways one can start and end a conversation casually.
6. Practice dates and numbers
   It only takes a short time to memorize English Phonetic Spelling, but it is something that you will be able to use in any country. You should also practice saying dates and numbers aloud. You and a friend can write out a list of dates and numbers and take turns reading them over the phone to each other. Record what you hear. Swap papers the next day and check your answers.

Answering the phone           ·         Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking. ·         Who's calling, please? Introducing yourself ·         This is Paul Smith speaking. ·         Hello, this is Paul Smith from Speak International. Asking for someone ·         Could I speak to John Martin, please? ·         I'd like to speak to John Martin, please. ·         Could you put me through to John Martin, please? ·         Could I speak to someone who … Explaining ·         I'm afraid Mr Martin isn't in at the moment. ·         I'm sorry, he's in a meeting at the moment. ·         I'm afraid he's on another line at the moment. Putting someone on hold ·         Just a moment, please. ·         Could you hold the line, please? ·         Hold the line, please

 

Telephone: connecting

Introduction

This section features phrases you might hear when you telephone a company hoping to talk to someone.

Think

Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear?

After you've thought of five

Listen

Now listen to two conversations. In the first conversation Richard Davies is calling the marketing department of a company and wants to be put through to Rosalind Wilson. In the second conversation Mike Andrews wants to talk to Jason Roberts in the marketing department. As you listen, see if you can hear some of the phrases above.

Check Understanding

Check your understanding by reading the scripts below:

Michelle:	Hello, you've reached the marketing department. How can I help?
Male:	Yes can I speak to Rosalind Wilson, please?
Michelle:	Who’s calling please?
Male:	It’s Richard Davies here
Michelle:	Certainly.  Please hold and I’ll put you through.
Male:	Thank you.